Pick the closest issue
Start with the symptom you recognize; no account or wallet connection is needed.
A calmer way to troubleshoot
Crypto issues?
Start with a clear
next step.
Wallet not connecting? Transaction taking its time? Get practical checks for common crypto hiccups—without handing over control of your wallet.
Click here to Troubleshoot
Simple checks
Your keys stay yours
A good place to start
Before you troubleshoot
Pause for a momentThere’s no need to rush
Keep private keys privateNever share your recovery phrase
Your wallet stays in your control
Clear, not complicated
Safety comes first
Never share your seed phrase or private key. Legitimate troubleshooting does not require them.
More safety tipsYour troubleshooting starting point
What’s going on?
Choose the closest match. These are general checks; exact steps can differ by wallet and network.
Wallet won’t connectExtension, app or browser issues
Try these low-risk checks:
- Confirm your wallet app or browser extension is up to date using its official store or website.
- Reload the page and check that you’re on the website you intended to visit.
- Review the wallet’s connected-sites list and remove access for sites you don’t recognize.
- If it still won’t connect, contact the wallet provider through its official help center.
Never enter your recovery phrase into a website to “fix” a connection.
Transaction is pendingConfirmation taking longer than expected
Check status before taking another action:
- Open the transaction in your wallet and note the network and transaction ID (hash).
- Use the network’s official block explorer, reached from a trusted source, to check its status.
- Check the network’s official status page for congestion or maintenance.
- Avoid resending or changing fees unless you understand your wallet’s guidance for that network.
A pending transaction can be difficult to reverse. Don’t rush into a second payment.
Wrong network or token missingAsset not showing in your wallet
First verify where the asset is:
- Check the selected network in your wallet and compare it with the network used to send the asset.
- Look up the transaction ID on the correct network’s official explorer.
- Use token details only from the project’s verified official channels; similarly named tokens can be unrelated.
- If a transfer went to an unsupported network or address, ask your wallet or exchange provider whether recovery is possible.
No one can guarantee recovery. Be wary of anyone who promises it for an upfront fee.
Something feels unsafeUnexpected prompts, links or activity
Prioritize protecting your account:
- Stop interacting with the suspicious page or message; don’t approve a transaction you don’t understand.
- Close unknown tabs and remove suspicious site access using your wallet’s own settings.
- Contact your wallet or exchange provider using contact details from its official website or app.
- If you suspect account access was lost, follow the provider’s official security process from a trusted device.
Never trust unsolicited “recovery agents” in direct messages or search ads.
A few careful steps
Clarity before action.
Crypto problems can be stressful. A steady, simple process helps you avoid making things worse.
Check the official source
Verify details through your wallet, exchange, or network’s trusted support pages.
Take your time
If a step feels unclear or asks for secrets, stop and verify before continuing.
Your keys, your control
A good helper never needs your secrets.
We don’t connect to wallets or ask for recovery phrases, private keys, passwords, or one-time codes. Keep them private—even from someone claiming to help.